Brooksbank Debt & Benefits Advice Service

Brooksbank takes a holistic approach, considering how to help people access other specialist services. Advisers are experienced and approachable.  They understand how mental and physical health problems affect people's ability to work or look after their day-to-day needs.

Brooksbank and Dundee City Council’s Welfare Rights Team have advisers in 10 GP surgeries in Dundee, including Coldside.  Patients can access appointments at their GP surgery (if listed).  Attending GP surgeries reduces stigma and increases accessibility.  These advisers can carry out benefit checks and help patients fill out benefit forms, challenge benefit decisions and access energy grants; they can also provide a range of debt options and help patients access legal advice where needed.

With patients’ permission, advisers can access supporting medical evidence for benefit applications.  This is why Advisers ask people which GP surgery they are registered with, as it may make more sense for a referral to be passed to Dundee City Council.  Although the council’s Welfare Rights Team are not using FORT, if the client gives consent for their details to be passed to the Welfare Rights Senior Officer, Brooksbank Advisers can arrange this.